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RETURNS

CHANGE

The return of the products is done no later than fourteen (14) working days from the date of receipt and if the products are in their original condition and always concern the same collection.

You acknowledge and agree that it is your responsibility to reduce the value of the products you return, which (reduction) occurs as a result of the management of these products by you other than that which is necessary to determine the nature and properties of products.

It is clarified, however, that in order to get your money back in case of withdrawal, the product must be in excellent condition, received without damage and complete, within its original packaging and accompanied by all relevant documents. All shoes must be tested on a carpet to prevent damage. Justshoes.gr does NOT receive products that are returned upon your departure and which have dirt, damage, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability. In other words, the shoes should be tested on a soft carpet or something similar, otherwise Justshoes does NOT accept shoes that give the impression that they have not been tested on a mat or very soft surface. Also, the returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise Justshoes.gr does not receive them as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms hereof.


If you wish to change the size of the shoe, the first change is free.

For any other change (eg other design, other color), shipping costs are 4 €.

In the products of the offer, change is made only with a product of the same category.


MONEY RETURN

You have 14 days to withdraw from the purchase you may have made through our online store. The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back.

The above deadline of fourteen (14) calendar days for the exercise of the right of withdrawal, is exercised from the next day that you or any person you have indicated to us as responsible for the receipt of your products (other than the carrier) have acquired the physical possession of the purchased goods.

In case of refund, the process is done by deposit, no later than fourteen (14) working days from the date of receipt and the costs are borne by the customer.

 

To exercise the right of withdrawal you must within 14 days send us the completed application that you find HERE.


The return of the products is charged with the shipping costs 4 €.

In case you have been charged shipping (4 €) in the original order, the entire value of the shoes will be refunded.

In case you were not charged for shipping in the original order, the value of the shoes will be refunded minus € 4 of shipping from their return to us.

(Refund does not include cash on delivery costs you may have paid).


It is clarified, however, that in order to get your money back in case of withdrawal, the product must be in excellent condition, received without damage and complete, within its original packaging and accompanied by all relevant documents. All shoes should be tested on a carpet to avoid damage as mentioned above.